• Chapter 1 - DEFINITIONS
• Chapter 2 - INTRODUCTION
• Chapter 3 – THE ORDERING PROCESS
• Chapter 4 – TERMS OF PAYMENT / INVOICING
  • CURRENCIES
  • TERMINATION
• Chapter 5 – MONEY BACK GUARANTEE
• Chapter 6 – MISUSE
  • Spam / Unsolicited Mass E-mail
  • CHAT-ROOMS
  • Account Use
  • Banned scripts
  • Resellers
  • Business
• Chapter 7 – BACKUP
• Chapter 8 – RESOURCE USE
  • CPU & Memory
  • Data transfer and webspace allocations
• Chapter 9 – CLIENT RESPONSIBILITY
  • Contact Information
  • Sensitive data
• Chapter 9 – CLIENT RESPONSIBILITY
• Chapter 10 – LIMITATION OF LIABILITY
• Chapter 11 - GENERAL TERMS
  • Modifications

Chapter 1 - DEFINITIONS

Chapter 2 - INTRODUCTION

Chapter 3 – THE ORDERING PROCESS

Chapter 4 – TERMS OF PAYMENT / INVOICING

Clients receive access to the eDomain services that they have ordered within 24 hours from their confirmation of payment. eDomain recommends to all its clients to confirm payment either by phone to +972-9-7925202, or by email to This email address is being protected from spambots. You need JavaScript enabled to view it.

Clients agree to pay for eDomain services in advance toward the period they are supplied.

All pro-forma invoices are sent by email and a printable version is made available for the client in the control panel. Clients agree to pay the amount stated on the invoice in advance toward the period of time they are supplied with the required services. Clients agree to pay the amount on the pro-forma invoice within 5 days from the issuing date.

After the processing of payment eDomain issues an invoice that is sent to the client by mail to his location.

Customers are responsible for the provision of sufficient funds in their account and we will not be held responsible for any charges incurred as a result of overdrawing of the bank account or credit card or as a result of failed transactions

CURRENCIES

All invoices and payments are processed in NIS. Prices expressed in other currencies on www.site.eDomain.co.il are informative and may be inaccurate due to modifications of the exchange rate. Clients are kindly requested to check the amount, using the internal exchange rate , as it appears in the site and in every order’s form.

We reserve ourselves the right to terminate any account after 5 days if due payment is not made. Any postponement will be at our discretion.

Chapter 5 – MONEY BACK GUARANTEE

Customers are entitled to a refund within 30 days of the initial order being placed. Clients will request this by an email to This email address is being protected from spambots. You need JavaScript enabled to view it. . The email must contain the client’s personal identification information, the reasons which have led to this decision, as well as the information required for the money transfer.

The 30 day money back guarantee does not apply and will not be issued , in one or more of the following cases:

a. if it is a repeat order, of service’s renewal.
b. if more than 50% of allocated data transfer has already been used on the web hosting account (for clients who have a Business package, the limit will be 10GB - for more details, about this package, please read Chapter 6, the section called "Business").
c. if the account has breached these terms and conditions prior to cancellation.
d. if the account was on a monthly payment basis (schedule).

No refunds are issued for domain registrations , SSL certificate, or any other product and/or service, different than web hosting package..

In case of a confirmed refund, the client will receive, back, his money ;
From the returned amount, will be reduced the credit card proceessor's comission, in a rate of 4%, or 50 NIS, the higher amount among two
and other special discounts, which were given, in the purchase occasion.

After the 30 day introduction period, no refunds will be issued for account cancellations.

Chapter 6 – MISUSE

The sending of Unsolicited Commercial Email (SPAM) through our servers promoting any website or through third party servers promoting a website hosted by us can result in the suspension or termination of the customers web hosting account without refund. Mailing lists may be operated as long as individuals choose to subscribe to receive mailings via clear 'opt in' methods and a strict removal procedure is published in all mailings. 'Safelists' and other advertising related mailing lists may not be operated. Any complaints received are taken seriously and will be investigated.

CHAT-ROOMS

Only the chat room scripts provided for the customer in their control panel are allowed on our server. Any other scripts found will be disabled and the account suspended in serious or repeated cases. An exception to this term is provided for scripts which are FULLY applet based whereby the applet is downloaded and run from the clients system.

Account Use

Under no circumstances must our servers be used for the hosting or communication of, reference to or linking to any of the following:

• nudity, pornography, anything of a sexual, lewd, or obscene nature;
• violations of any copyright or any other right of any third party;
• threatening, abusive, harassing, defamatory statements;
• promotion of illegal activities (hacking, cracking, etc);
• information or software containing or about any kind of virus;
• hate speech or hate propaganda;
• the collection of personal information for illegal purposes;
• content deemed by us at our sole discretion to be harmful to us

We do not allow the use of the following scripts on our servers:
- UltimateBBS
- IkonBoard
- All versions of YABB forum
- Proxy scripts
- IRC scripts
- Anonymizer
- Chat rooms not included as standard in the cPanel (see s6.2)
- phpShell and similar command execution scripts
– FormMail

Resellers

In the event that a resold account is in breach of our misuse terms, we reserve the right to suspend this account without informing the reseller. The end user will not be contacted by us and every effort will be made to inform the reseller (our customer) of our actions and reasons.

The Business package

In reference to the BUSINESS hosting package , we reserve ourselves the right to accept or refuse customers, depending on the content of the site in question, as well as to suspend or cancel contracts without prior notification, in case the customer violates the terms and conditions we had agreed upon. Thus, any order that requires hosting for a site that could be included in the category of e-commerce will be rejected, including:
1. Resellers of domains
2. Resellers of hosting services
3. Resellers of virtual stores
4. Search engines
Or
5. Sites with explicit sexual content
6. Free e-mail
7. IRC services
8. Mailing lists applications
9. Any other application that has to do with: spoofing, proxy, hacking, sniffing, warez (mp3, avi, etc. music, movies).
10. free downloads

It is also forbidden to use our servers for storage of data (e.g. movies, mp3, etc.)

eDomain continuously supervises the hosted domains so that the above stated is observed, using methods based on resource monitoring.

Clients who want to purchase the BUSINESS hosting package are advised to contact our team for any questions they might have.

VERY IMPORTANT! We will not host great resource consumer sites on our Shared Hosting packages – FREE, START, ECONOMIC, BUSINESS. The term “shared” means that several clients use resources by division .

Chapter 7 – BACKUP

Regularity and policy
Backups are made by us each day on an incremental basis and each week on a full basis, however, no guarantee's are made of any kind as to the integrity of these backups. All customers are strongly advised to regularly download their own backups from their control panel where a zipped archive is provided daily of all account files and databases .

Chapter 8 – RESOURCE USE

Customers can request a package upgrade or temporary resource increase at the costs available to view on our website at http://www.edomain.co.il. It is the sole responsibility of the customer to contact us in advance of requiring extra resources to prevent account suspension. In some cases, accounts are automatically suspended when their resource limits have been reached and manual unsuspension is required by us .

Chapter 9 – CLIENT RESPONSIBILITY

The customer is responsible for keeping their contact details up to date in their billing control panel. We cannot be held responsible for communication mixup's as a direct result of the customers failure to update their details.

Sensitive data

Customers are responsible for keeping their usernames, passwords and other sensitive data safe. If a breach is suspected, the customer is required to request a change of login details by contacting support staff.

Chapter 10 – LIMITATION OF LIABILITY

We are not responsible for any claimed damages, which may result from our servers going offline, or being unavailable for any reason. This includes damages which may result from the corruption or deletion of data. The customer agrees to indemnify and hold us and our employees harmless from any claims, damages, including but not limited to consequential damages resulting from the use of the service which damages the customer or any other party.

Chapter 11 - GENERAL TERMS

We will cooperate fully with investigations of violation of systems or network security at other sites and will cooperate with law enforcement authorities in the investigation of possible criminal violations. Customers who violate these terms may incur in criminal or civil liability.

For clients with multiple accounts and resellers, we reserve the right to suspend all accounts should the main account owner violate these terms and conditions in a manner deemed by us to be extremely serious.

In the event that we are unable to contact a reseller account holder to pursue payment, we reserve the right to contact their customers to inform them of the situation. We also reserve the right to contact a resellers customers if they are 'abandoned' by the reseller account holder.

We will be the sole arbiter as to what constitutes a violation of these terms and conditions. The failure by a customer to meet or follow any of the above terms and conditions is grounds for account suspension or deactivation .

MODIFICATIONS

We reserves the right to add, delete, or modify statements in these Terms and Conditions, our hosting packages, prices and website at any time with notice provided via WWW and announcements in our forum and/or customer control panel(s). All customers are encouraged to check this document at least once a month to ensure they are aware of any changes.